Author archives: Nicole Helfrich, Delivery Director, Project & Program Management


Operational Readiness: 3 Keys to a Successful Takeoff for Any Large-Scale System

By Nicole Helfrich, Delivery Director, Project & Program Management

After you’ve spent months preparing for the launch of a large-scale initiative, the last thing you want to experience is a deployment debacle due to untested systems and unprepared users.

I recently attended a project management training class that referenced one of the airline industry’s worst. It’s a textbook example of what can happen at deployment with any system when certain, seemingly mundane, operational functions are dismissed during testing.

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5 Ways to Better Manage Project Communications

By Nicole Helfrich, Delivery Director, Project & Program Management

Throughout my project management career, one of the areas I consistently strive for excellence in is communications. I feel it is critical to the success of any project—big or small—so I wanted to share five ways that I effectively manage communications for my projects.

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3 Ways to Digitally Engage Employees During Organizational Change

By Nicole Helfrich, Delivery Director, Project & Program Management

Let’s face it: change really is the only constant in our world.

Has that age-old statement caused us to be numb to change? As leaders, do we think that because our employees accept change as part of the status quo, they don't need any support when the organization is facing significant transition?

Of course not.

Turbulent times call for instilling trust and confidence and the only way to do that is to connect with people.

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