Author archives: Frank Weber, Engagement Manager, Business Process Management


Jump Start Organizational Change Management with GRPI

By Frank Weber, Engagement Manager, Business Process Management

My team and I recently started a 15-month Business Process Management (BPM) engagement for a Fortune 500 financial services firm. The project focuses on transitioning over 7MM charged off credit card accounts from one system of record to another as part of a recent acquisition. As the project was kicking off, it became obvious that the project scope and deliverables were unclear. We also felt as if we didn’t have the right people engaged.

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3 Steps to Building Better Working Relationships

By Frank Weber, Engagement Manager, Business Process Management

We work at an insane pace. Each day we go from meeting to meeting, read and answer a ton of e-mails, and attempt to digest large amounts of information to make the best decisions possible. We tackle tough assignments with the time we have left, and we can’t move fast enough. As a result, we often don’t spend enough time building relationships.

Social media has connected us in ways like never before, but leveraging social media alone is not a substitute for building relationships. Neither is attending all of those meetings or periodically interacting with colleagues in the hallway.

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